Email Whitelist Instructions

If you do not see an email from me in your inbox, it may have mistakenly been sent to your spam folder.
Please open your spam folder, look for it there, then open it and mark it as “not spam”.

To avoid having my messages caught by your spam filter, I suggest that you add my e-mail to your trusted list of senders, contacts or address book. This process is called whitelisting.

Anti-Spam Tools detect spam by looking for certain keywords in the email’s subject or body and matching it with the anti-spam pattern file. Occasionally, especially when many emails are sent at once (as in the case of a legitimate newsletter) it may classify what you consider legitimate email as spam.

Any time you receive an email message that is incorrectly moved to your Spam Mail folder, you can prevent this from occurring in the future by adding the sender to your list of approved senders.

This process, “whitelisting” email, is slightly different for the various providers. Here are instructions for how to do that for the most common sites. Click the link to your ISP or email client, below, to get instructions specific to you.

Note: Some of these instructions may change as updates occur. If these instructions aren’t current, please contact your ISP for the more current set – and if you would, let me know so I can make the appropriate change here, and keep this up to date. I welcome you bookmarking this page, linking to it, and passing it on, to make all of our a spam easier to deal with!

Cheers,

Scout

AOL

To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

  1. Click the “Spam Controls” link on the lower right side of your inbox screen

  2. When the “Mail & Spam Controls” box appears, click the “Custom sender list” link

  3. Choose the “allow email from scout@scoutwilkins.com option

  4. Add my domain (scoutwilkins.com) or email address (scout@scoutwilkins.com), then click “Add”

  5. Click “Save”

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AOL Web Mail

If  you use AOL web mail, replying to an email from Scout Wilkins will also work. Simply send me a note (which I love anyway!!) and then email from that domain will now be delivered straight to your Inbox.

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AT&T

  1. Open the email message from the sender you want to add to your address book

  2. Click on the “Save Address” link (below) next to the “From Address

  3. Check the “Add to Contacts” box (below) and click “Save”

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Comcast

  1. Click on the [Save Address]   link at the top of this message (it’s next to From Address)

  2. For the field titled First Name, please enter Scout Wilkins

  3. Then click Save Entry.

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Earthlink

If you are not receiving email at Earthlink, there are two actions you can take.

  1. Check “Suspect Email” folder

  2. Add to your address book

With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the domain is not in your address book.

Suspect Email Folder

  1. While in the “Suspect Email” folder, if you see Scout Wilkins,

  2. Select the “Move to Inbox and Add Contact” option from the pull down menu

  3. This will add scout@scoutwilkins.com to your address book for future email delivery assurance

Address Book Inclusion

  1. Open the email

  2. Click “Add to Address Book” in the email header

  3. Use the “Address Book Editor” to verify the sender’s contact details and click “save.”

  4. Fill in scout@scoutwilkins.com as the email address of the sender

  5. Any mail sent with the same domain (right of the @ sign) will now be delivered to your Inbox

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Gmail

To make sure email gets delivered to your inbox, just add my email address (scout@scoutwilkins.com) to your contacts list. Here’s how to do that:

  1. Click the drop down arrow next to “Reply” in the upper right side of your inbox screen

  2. Click the “Add Scout Wilkins to Contacts List” from the list that appears

  3. You will now see Scout Wilkins appear under the link “Contacts” on the left side of the page

  4. To further organize your contacts, click the link “Contacts” and the in the “Search Contacts” form field

  5. Now you can select to move my information to a contact list of choice and edit any details

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Hotmail Live, MSN and Windows Live

In the new Hotmail you must “Mark sender as safe” to enable hyperlinks even in text emails and images in HTML emails.

Entering the email contact in the address book or contacts no longer whitelists the sender

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can either check the “Junk” folder if you do not see my e-mail in your inbox, you can click the “Mark as safe” link, or to be completely sure, you can add scout@scoutwilkins.com to your Safe List.

To Mark Sender as Safe

  1. Click “Show content” to view the body of the email if it contains images and HTML

  2. Click “Mark as safe”

  3. Scout Wilkins will now be added to your list of “Safe senders”

To Manually Add me to your Safe List

  1. Click “Options” in the upper right corner of your Hotmail screen

  2. In the Body of the page under “Junk e-mail” click the link “Safe and blocked senders”

  3. Click the link “Safe senders”

  4. Enter the email address scout@scoutwilkins.com

  5. Click “Add to list”

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Yahoo

If you’re not receiving email you are expecting, there are two things you can do:

  1. Use the “Not Spam” button in your Bulk folder

  2. Create a filter to automatically send email from certain domains to your Inbox. This is the only way to really ensure delivery

Report as “Not Spam”

  1. Check your Yahoo! Bulk folder

  2. If you see the email from Scout Wilkins, highlight it and click “Not Spam”

  3. This does not guarantee that your mail will be delivered in the future, but it does help

Create a Filter

  1. Click “Options” in the top right navigation bar

  2. Select “Mail Options” from the list that drops down

  3. Choose “Filters” located on the left side of the page

  4. Click the “Add” button on the Filters page

  5. Choose the field you want to match in the incoming message. For example, “header” or “to”

  6. Choose the criterion by which you want a match to be made, such as “contains”

  7. Enter the text string to compare. For example: scout@scoutwilkins.com from Scout Wilkins

  8. Choose the destination folder to which you would like the message delivered. For example: Inbox

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Blackberrys

  1. Scroll up to the message header

  2. Get to the field where my name is listed, click the Berry button and then click Show Address

  3. Select and copy scout@scoutwilkins.com to the clipboard

  4. Go into Address Book and find the user

  5. Select Save

  6. Click to edit it, and then click the Berry button to add another email address

  7. Paste it in and click Save

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Mozilla Thunderbird

  1. Click the Address Book button

  2. Make sure the Personal Address Book is highlighted

  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other

  4. Under the Contact tab, copy and paste the “From” address, scout@scoutwilkins.com into the email dialogue box

  5. Click OK

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Outlook 2003 (or higher)

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to receive all email to your Outlook inbox. It is important, though, to make sure you can see all the emails you receive as they were intended to be seen – with images. If a company is not in your address book or “Safe Sender” list, your HTML images will not display.

To have HTML display correctly, you can change your automatic download settings, add my email to your address book, and/or add my email or domain to your approved sender list. Here are instructions for doing that:

To change settings:

  1. Right click on a non-displaying image in an HTML email

  2. Choose “Change automatic download settings” option

  3. When the popup comes up, uncheck the first box in the list that says “don’t download pictures or other HTML content automatically

  4. Click “OK”

To add my email to your address book:

  1. Open the email

  2. Right click on the from address

  3. Choose “Add to contacts” option

To add my domain to your safe sender list:

  1. Right click on a non-displaying image in an HTML email

  2. Choose “Add the domain to the safe sender list” option

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Barracuda Networks

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are
spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

  1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message

  2. Locate the email from me, Scout Wilkins. Click on the word “Whitelist,” which is in green print to the right of the email title. This will open your list in a web browser

  3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click “Whitelist.” Barracuda will not block or quarantine the sender whose email address appears on the whitelist

Whitelist Senders and Domains

  1. Open your web browser. Navigate to your company’s Barracuda firewall homepage

  2. Click on the “Block/Accept” tab

  3. Choose “Sender Domain Block/Accept.”
    Enter the domain name scoutwilkins.com to whitelist my emails. (For example, you can enter aol.com to allow all AOL addresses.) You may enter a comment to remind you why you allowed this domain. Click “Add.”

  4. Click your mouse on the “Email Sender Block/Accept” tab. Enter my email address, scout@scoutwilkins.com.
    Include a comment/reminder for yourself, if you like. Click “Add.” In the future, Barracuda will not block emails from this sender

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ChoiceMail

  1. Open ChoiceMail

  2. Click on the Senders tab

  3. Choose “Approve another Sender”

  4. Type in my email address: scout@scoutwilkins.com

  5. Click on OK

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Cloudmark SpamNet

  1. Select Cloudmark | Options… from the Cloudmark SpamNet toolbar in Outlook

  2. Click Advanced

  3. Go to the Whitelist tab

  4. Click the Add button

  5. Type: scout@scoutwilkins.com

  6. Click OK

  7. Click OK

  8. Click Yes

  9. Click OK

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Mailblocks

  1. Click the Addresses tab

  2. Click New

  3. Type: scout@scoutwilkins.com

  4. Make sure ‘Accept Mail From This Address’ is selected under Receiving Options

  5. Uncheck ‘Display in People Picker’ under Other options

  6. Click Submit

  7. Click OK

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MailShield

  1. Click Friends from the toolbar

  2. Click Add

  3. Type: scout@scoutwilkins.com

  4. Click OK

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MailWasher

  1. Click Tools, then Blacklist & Friends

  2. Click Add… on the right, the Friends list side

  3. Make sure Plain email address is selected

  4. Type:scout@scoutwilkins.com

  5. Click OK

  6. Click OK

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McAfee Spamkiller

  1. Select Friends from the McAfee SpamKiller sidebar

  2. Click Add a friend

  3. Make sure All users at a domain is selected under Friend type:

  4. Type the domain name you want to whitelist under Address: scoutwilkins.com

  5. Optionally, enter Scout Wilkins to help you recognize my domain under Name:

  6. Click OK

  7. Click OK

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Norton AntiSpam

  1. Start up Norton AntiSpam

  2. Click the Status & Settings tab

  3. Click AntiSpam

  4. Click Configure

  5. Click Allowed List tab

  6. Click Add button

  7. In the ‘Email Address’ box, enter scout@scoutwilkins.com

  8. Click OK

  9. Click OK

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Oddpost

  1. Check your ‘Probably Spam’ folder

  2. If you find my email there, select it, click the ‘Move to Inbox and Mark as Not Spam’ button

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Spam Arrest

  1. Open Spam Arrest

  2. Add my email address scout@scoutwilkins.com to your authorized senders list

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Spam Inspector

  1. Select Spam Inspector

  2. Then ‘Manage Friends List’ from either the Spam Inspector toolbar or from the Outlook menu

  3. Make sure Email is selected under ‘Add a New Friend’

  4. Type: scout@scoutwilkins.com

  5. Click the >> button

  6. Click Close

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Spam Interceptor

  1. Follow the Trusted link under > Authentication Lists

  2. Enter my email address: scout@scoutwilkins.com

  3. Click Add

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Spam Sleuth

  1. Select File, then Configure

  2. Go to the Friends category

  3. Make sure Active is checked

  4. Type: scout@scoutwilkins.com in the entry field

  5. Click OK

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SpamAssassin

  1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server

  2. whitelist_from scout@scoutwilkins.com

  3. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory

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SpamButcher

  1. Click the Configure button

  2. Go to the Known Senders tab

  3. Click Add under ‘Known Good Senders and Recipients’

  4. Type: scout@scoutwilkins.com

  5. Click OK

  6. Click OK

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Spameater Pro

  1. Click Filters from the sidebar

  2. Click the Approved Senders tab

  3. Click Add Filter

  4. Type: scout@scoutwilkins.com under Address

  5. Choose ‘Full Email Address’ under Address Type

  6. Select Email Domain

  7. Click OK

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SpamFighter

Highlight the email from Scout Wilkins with the email address scout@scoutwilkins.com to Whitelist.

Click “More” in the SPAMfighter Toolbar and select “Whitelist”.

Here you can choose if you want to Whitelist the email address scout@scoutwilkins.com or my whole domain, scoutwilkins.com.

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by either buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:

  1. Click “More” in the SPAMfighter toolbar

  2. Then “Options”

  3. Then “Filter settings”

  4. Then “Blacklists & Whitelists”

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SpamPal

  1. Click on the SpamPal system tray icon with the right mouse button

  2. Click ‘Add to Whitelist’ from the menu

  3. Type: scout@scoutwilkins.com

  4. Click Add

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Trend Micro PC-Cillin

To add me to the list of Approved Senders

  1. Open Microsoft Outlook or Outlook Express

  2. Click the Spam Mail folder then select my email it detected as spam

  3. Click Approve Sender on the toolbar

  4. Click Yes when the confirmation message appears

 

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Other providers

Always start by adding scout@scoutwilkins.com to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application, contact support and ask how to whitelist scout@scoutwilkins.com.

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